The Costs of Data Capture

'Organisations have sometimes been surprised and disappointed when they re-engineer a forms-based data capture process but fail to achieve their anticipated savings', writes Caroline in 'Understanding the Costs of Data Capture - paper, automatic and with the Internet' (pdf format, 573Kb).

The paper:

• explains how capture costs consist of data entry plus dealing with problems
• provides an example of costs for an automated process, and for dealing with the paper forms that are left after you instigate an Internet-based process
• describes four techniques for investigating the costs of your current process.