>>Full list of articles by Caroline or Gerry in date order
We structure our ideas about forms around the three layer model of 'relationship, conversation, and appearance'.
Caroline first published this model in:
Jarrett, C. (2000) "Designing usable forms: the three-layer model of the form", Proceedings of the Society of Technical Communication Conference, Orlando, Florida. Designing usable forms: the three-layer model of the form (pdf format, 172Kb).
Gerry Gaffney's interview with Caroline on Forms Design on UXpod (the User Experience podcast) is also about the three-layer model (2006).
People who write about forms
Robert Barnett wrote about forms and usability for over 20 years. A selection of his free papers.
Jessica Kerr (née Enders) of Formulate writes articles about forms.
Luke Wroblewski's blog is Functioning Form. He used to include pieces on forms quite often; these days, he writes mostly about designing for mobile.
Neil Turner has written a good selection of ideas for How to improve the usability (and conversion rate) of your forms.
The entire forms process
Texas State Library and Archives Commission has a slightly dry but very thorough page that takes you through the entire forms management process from requirements to implementation. It's written about paper forms but there is much of value for any forms designer or owner.
Forms software
Jarrett, C, (2004) "Five factors for choosing forms sofware", Business Forms Management Association Symposium Five factors for choosing software
Online form innovation awards
Caroline is a judge for the online form innovation awards. If you spot an online form that's interesting for any reason, mention it over there (or comment here).
