>>Full list of articles by Caroline or Gerry in date order
We structure our ideas about forms around the three layer model of 'relationship, conversation, and appearance'.
Caroline first published this model in:
Jarrett, C. (2000) "Designing usable forms: the three-layer model of the form", Proceedings of the Society of Technical Communication Conference, Orlando, Florida. Designing usable forms: the three-layer model of the form (pdf format, 172Kb).
Gerry Gaffney's interview with Caroline on Forms Design on UXpod (the User Experience podcast) is also about the three-layer model (2006).
People who write about forms
Jessica Enders of Formulate writes articles about forms.
Luke Wroblewski's blog is Functioning Form. He used to include pieces on forms quite often; these days, he writes mostly about designing for mobile.
Neil Turner has written a good selection of ideas for How to improve the usability (and conversion rate) of your forms.
Collection of forms articles and links
Usertesting.com brought together a Treasure Trove of form resources
The entire forms process
Texas State Library and Archives Commission has a slightly dry but very thorough page that takes you through the entire forms management process from requirements to implementation. It's written about paper forms but there is much of value for any forms designer or owner.
Jarrett, C, (2004) "Five factors for choosing forms software", Business Forms Management Association Symposium Five factors for choosing software