Forms that work is the forms advice web site created by Caroline Jarrett and Gerry Gaffney.
Caroline Jarrett
Caroline Jarrett was a project manager specialising in Optical Character Recognition when she landed a job in 1992 delivering OCR systems to the UK Inland Revenue for processing tax forms. The systems didn't work and she found out that it was because of the way people filled out the forms. She became fascinated with the problem of how to design forms so that people find them easy to use - a fascination that shows no signs of wearing off.
Caroline runs the usability consulting company Effortmark Ltd in Leighton Buzzard, UK. She writes a monthly column "Caroline's Corner' on www.usabilitynews.com.
If you'd like to ask Caroline a forms question, please email her.
Craig Tomlin interviewed Caroline for his blog Useful Usability.
Caroline's profile on the UPA Voice, by Cliff Anderson.
Gerry Gaffney
Gerry Gaffney has always had a fear of forms. He met Caroline while looking for ways to help clients design better forms. She persuaded him that a dispassionate point of view about forms was essential to their book. Gerry remains strangely resistant to Caroline’s obsession with forms, but is glad that someone cares that much.
Gerry runs the usability consulting company Information & Design Pty Ltd. in Melbourne, Australia. He was Managing Editor of User Experience magazine in 07/08, and he also produces Uxpod, the User Experience Podcast.
Consultancy
Both of us love to work on forms projects, and we can nearly always fit in a day or half-day of forms consultancy at quite short notice. Contact Caroline or Gerry to discuss your requirements.
Training
We can conduct forms training around the world. Please send an email to Caroline if you are interested in a forms course, or visit Usability That Works.
Contributing to this web site
This wiki is looked after by Malcolm Jarrett. We welcome contributions.
If you would like to comment on pages in this web site, please email Malcolm and ask to be added as a user.
